We answer all your questions
Explore our frequently asked questions to find the answer you’re looking for.
- I don’t remember my access code or box
Access your private customer area on the Blue Portal and you will be able to consult all the information concerning your Bluespace (storage room number, access code and contact details of your Bluespace centre). If you do not yet have access, you can request it from the person in charge of your Bluespace centre.
- I need a copy of my invoices
Access your private customer area on the Blue Portal and you will be able to consult and download all your invoices. If you do not yet have access, you can request it from the person in charge of your Bluespace centre.
- How far in advance should I give notice of departure?
If you have made the decision and no longer need your Bluespace space, you must give 15 days’ notice to the person in charge of your centre, either by calling 900 251 900 or by filling in the following form
- I need directions to reach a centre
Find your Bluespace centre by clicking here. On your centre’s page, you can find the address, opening hours and directions.
- I need a copy of my contract
To request a copy of your contract, you must request it directly from your centre by calling 900 251 900.
- I need clarification on a charge/invoice
If you have any queries about billing or invoicing, you can contact your centre by calling 900 251 900.
- I need to change my box, what should I do?
No problem, at Bluespace you can change the space according to your needs. To check availability, please contact your centre directly by calling 900 251 900.
- Will Bluespace take care of putting my belonging into my box?
In Bluespace we have a removal service, but it is an additional service and is not included in the price of the storage room. If you would like to request an estimate to take your things to or from the storage room, you can consult with the person in charge of your centre or fill in the following form
- Where can I find information on storage room pricing?
The price of the storage room will depend on the space you need, the centre you want and its location within the facilities. It is best to visit your nearest centre or contact our advisors on 900 250 900 and we will prepare a quote adapted to your space requirements.
